Refund Policy for Gracey Stores

At Gracey Stores, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns
   • Our returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • The item must be in the original packaging.
2. Non-returnable Items
   • Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
   • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

1. Processing Refunds
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

1. Late or Missing Refunds
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at manager@graceystores.com.

Exchanges

1. Exchanging Items
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at manager@graceystores.com and send your item to: Gracey Stores,167 Belvoir Rd, Coalville LE67 3PJ, UK.

Shipping

1. Return Shipping
   • To return your product, you should mail your product to: Gracey Stores,167 Belvoir Rd, Coalville LE67 3PJ, UK.
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
3. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

• For any questions related to returns and refunds, please contact us at:
  Phone: 07748795077, 01530530306
  Email: manager@graceystores.com

By shopping at Gracey Stores, you agree to our Refund Policy as outlined above. Thank you for your understanding and for choosing Gracey Stores for your shopping needs.